Return of Goods
1.1. The Buyer may exercise the
right of withdrawal and within 14 (fourteen) days unilaterally withdraw from
the goods purchased in the Internet store bklatvia.lv and return it to the
Seller. The number of periods for exercising the right of withdrawal (1) from
the day when the Buyer or a third party other than the carrier and indicated by
the Buyer has acquired possession of the goods; (2) from the date of conclusion
of the contract, if the service is provided.
1.2. The Buyer must inform the Seller of the decision to withdraw from the Agreement before the expiry of the withdrawal period using:
1.2.1. any unambiguous notice of the decision to withdraw from the Contract, where the Buyer indicates the following information:
1.3.1. the date of placing the order;
1.3.2. the date when the goods were acquired in possession;
1.3.3. Buyer's name and surname;
1.3.4. the exact name of the product.
1.3.5. Proof of payment shall be presented
1.4. The Buyer shall return the goods to the Seller without undue delay, but not later than within 14 (fourteen) days after sending the Seller a withdrawal form or notice of the exercise of the right of withdrawal. The term is observed if the goods are returned before the expiry of the term of 14 (fourteen) days.
1.5. The Seller shall, without undue delay, but not later than within 14 (fourteen) days from the date of receipt of the Buyer's notification of the decision to withdraw from the Agreement, refund the amount paid by the Buyer. The Seller shall repay the said amount using the same type of payment instrument as used by the Buyer, unless otherwise agreed between the Buyer and the Seller.
1.6. The Seller is entitled to withhold the refund of the amount paid by the Buyer until the Seller has received the goods or the Buyer has submitted to the Seller a confirmation that the goods have been returned.
1.7. If the Buyer has expressly expressed a wish to use a delivery method that is not the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for additional delivery costs.
1.8. The Buyer's direct expenses related to the return of the goods shall be borne by the Buyer.
1.9. The buyer hands over the product in its original packaging, in the same set as it was received, together with the documents accompanying the product - warranty card (if any), instructions for use and other documents and details related to the product. It must be ensured that the returned Goods are unused, undamaged and in the original packaging. If the returned Goods do not comply with the above requirements, the Buyer has no right to withdraw from the Agreement, and the Seller is not obliged to return to the Buyer the amount paid for the respective Goods. If the Buyer does not have the right to withdraw from the Agreement, but still has returned the Goods to the Seller, the Seller shall again deliver the Goods to the Buyer using the delivery means of his choice, and the Buyer shall bear the delivery costs.
1.10. The right of withdrawal does not apply to:
1.10.1. for the delivery of goods made to the Buyer's specifications or clearly personalized;
1.10.2. the supply of goods which are liable to perish or which are about to expire;
1.10.3. for the supply of sealed goods which are not suitable for return for health or hygiene reasons and which are open after delivery;
1.10.4. for the supply of goods which, after delivery, have, by reason of their kind, been irretrievably mixed with other things;
1.10.5. for the supply of goods or services, the price of which depends on fluctuations in the financial market, which the Seller cannot control and which may occur during the withdrawal period;
1.10.6. service contracts after the service has been provided in full, if performance has begun with the prior express consent of the Buyer and with the confirmation that he will lose the right of withdrawal as soon as the Seller has performed the Contract in full;
1.10.7. in other cases provided for in the regulatory enactments in force.